HUFAhumans first, always

Contact

How to reach a person at HUFA.

Everything here goes to the founder. There is no support queue and no ticket number, because there is no support team yet. That is a feature for now and a problem later.

Ways to reach us

These details are not filled in yet. Each one is marked so nothing goes live half finished.

To fill in WhatsApp number The way most people in Bangalore will actually get in touch. Can be a personal number or a separate one kept for HUFA.
To fill in Email address Something like hello@hufa.in. The domain is bought, so this now only needs verifying in Resend before it can send. The legal pages need a working address too.
To fill in When you can expect a reply A stated window, honestly kept. "Within one working day" beats a promise that gets broken on a Tuesday.
To fill in Registered address Required by Razorpay before a payments account is activated, and required of intermediaries under India's IT Rules. It can be a home address.

Who should write in, and about what

Four different conversations, and they are not the same conversation.

You need help today
HUFA is not taking jobs yet, so the honest answer is that we cannot help you this afternoon. Join the early access list and you are called the moment it opens in your pincode.
You want to be a helper
Put your name down on the helper list. Every helper gets a phone call from the founder before anything else happens, including before any verification is started.
Something went wrong on a job
This goes straight to the founder, and it takes priority over everything else on this page. See the grievance officer details below for the formal route.
Press, partnerships, or you run a community
Apartment associations and senior living communities are the most useful conversation HUFA can have right now. Say which community and roughly how many households.

Grievance officer

A two-sided marketplace counts as an intermediary under India's Information Technology Rules, 2021, which require a named grievance officer with published contact details and a stated response window.

To fill in Name of the grievance officer A real person's name. For now that is almost certainly the founder.
To fill in Grievance email and acknowledgement window The rules expect a complaint to be acknowledged within 24 hours and resolved within 15 days. Do not publish a window you cannot keep.