Trust and safety
What each check is, and which of them are running today. The same checks for everyone.
Every Hufer is spoken to by a person from HUFA before anything is agreed. No form gets anyone in.
Aadhaar, matched to the person on the call and to the face at the door.
Through Seva Sindhu. Gated communities increasingly want it just to let a person in.
Not collected and filed. Each one is telephoned.
Two codes only you hold. A job cannot start without the first or close without the second.
After every job, from both sides. A Hufer's record follows them, and so does yours.
In writing
Read this before you ever need it.
Any safety concern during a job reaches HUFA directly at info@hufa.in. You will never explain what happened to a call centre.
The Hufer's name reaches you before they arrive. The job begins only when you give the Start PIN, and ends only when you give the End PIN.
A Hufer can take your uncle to his eye checkup, wait through the drops and get him home. They are not nurses. They do not give treatment or administer medicine, and if anything changes they call 108 first and you second.
No money beyond the agreed price, no cards, no OTPs, no valuables, and no administering medication. Hufers assist. Requests outside that are outside the service.
You never have to explain why. You do have to say what the work is, so a Hufer can agree to it before they leave home. HUFA will not take on anything unlawful, and a Hufer can end a job and walk away if what they find is not what was described.
Who came, when it started, when it ended, and what was agreed. If there is ever a dispute, the facts are already written down.
For any medical emergency call 108 or 112 first. HUFA puts a trusted person beside you for admission help, paperwork and company. It works alongside emergency care, never instead of it.
Not allowed
Only illegal and unsafe work is refused. That means:
You never have to say why. You do have to say what.
Write it in one sentence. A person from HUFA calls you.